Support
Get support for account access, candidates, interviews, imports, billing, privacy, security, and recruiter workflows.
Candidates can get help with invite links, browser access, camera, microphone, interview timing, and portal access issues. Include the employer or hiring team name, interview timing, device, browser, visible error, and whether the issue blocks access, recording permissions, transcript confirmation, or submission. Do not share invite links publicly.
Recruiters can get help with workspace setup, candidates, interviews, imports, messages, billing, and account access. For evidence packet issues, include the role, candidate workflow stage, reviewer context, and whether the concern involves transcript excerpts, scorecards, risk flags, missing evidence, or suggested follow-ups.
Security, privacy, DPA, deletion, export, and data-processing questions can be routed through security@klevian.com and privacy@klevian.com.