Help center
Task-based help for candidates, recruiters, billing, privacy, deletion, export, security escalation, integrations, and structured evidence review.
Understand what Klevian does, how the interview flow works, and where to begin first.
Klevian is built around a structured hiring workflow. Start by defining the role, collect a baseline signal with Initial Screening Interview, gather deeper evidence with Comprehensive Interview only when needed, and reserve live interviews for the questions that genuinely require real-time discussion.
A customer-friendly step-by-step playbook for role setup, candidate launch, review, and live interviews.
Use this page as the practical operating sequence for Klevian. It explains the intended recruiter flow without forcing you into the workspace before you understand what each stage is meant to do.
Learn how invite links, interview windows, access checks, and candidate support should work.
Candidate access should feel simple. This page explains what recruiters should verify before sending access, what candidates should do first, and how to recover from common failures without creating duplicate workflow records.
Review what to validate before linking calendars, interview tooling, and workspace systems.
Treat integrations as workflow decisions, not just settings toggles. This page helps teams align ownership, scope, and operational impact before any production connection is enabled.
Tune stage purpose, interview criteria, topics, and escalation thresholds around each role.
Klevian interview quality comes from role-specific configuration. Start with stage purpose, then align criteria, topics, and candidate instructions so the workflow reflects what the hiring team actually needs to learn.
Resolve access failures, launch issues, and workflow blockers before escalating.
Use the original workflow path first, validate the stage and access state second, and escalate only after you capture the failing route, timestamp, and visible symptoms.
Clarify Klevian stage names and recruiter-facing concepts used across the product.
Use this glossary when a stage name or workflow term is unfamiliar. Each definition is intentionally short so recruiters can align quickly without losing momentum.
Use practical walkthroughs for role setup, candidate launch, results review, and live scheduling.
These guides are task-based and operational. They explain the intended sequence first, then point you to the correct in-app page if the action requires recruiter sign-in.
Reach the right Klevian team for blockers, rollout questions, and product issues.
Use the right support path so the team can respond faster. Technical blockers, rollout planning, and sales conversations should not arrive through the same channel without context.